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Kerf Audio
Account

Policies

Refund policy

Last updated 9 October 2026

Draft for legal review. Not legal advice.

Plugins and software: 30 days

If you are not happy with a plugin or piece of software, you can ask for a refund within 30 days of buying. To ask for one, email connect@kerfaudio.com with:

  • the email address you bought with,
  • your invoice number (it is on the receipt Paddle sends you),
  • why you would like a refund.

We process your refund once we have all three.

Refunds go back through Paddle to the original payment method and usually show within five to ten working days.

A refund revokes the licence for that order. The product is removed from your account, and you no longer have access to its downloads or updates. Please remove it from your computers.

Sample packs

We do not offer refunds on sample packs, because they cannot be returned once downloaded. If a pack is faulty or not as described, contact us and we will put it right.

Your statutory rights

This does not affect your statutory rights: if digital content is faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.